Payments and delivery
Payments
Cash payment:
- in the company’s office.
- on delivery in Moscow.
At the time of delivery, you will get cash and sales receipts.
Besides, the corporate clients obtain a cash receipt note, delivery note, and invoice.
Non-cash payment:
We will send you the invoice by e-mail or fax.
The corporate clients should provide us with full official details of the company.
By bank card:
Click the “Bank Card Payment” button on the relevant page if you wish to charge your order to a bank card. Your payment will transfer through the PAO SBERBANK. Bank cards of the following payment systems are available:
- MIR
- VISA International
- Mastercard Worldwide
To make a payment (to enter your card details) you will be redirected to the payment gate of the PAO SBERBANK. The payment gate connection and data transfer are provided in a secure mode using the SSL encryption protocol. If your bank makes online transactions by using a Verified By Visa or MasterCard SecureCode, a special password may be required. This site supports 256-bit encryption. Security of personal data is provided by the PAO SBERBANK. The entered information will not disclose to any third party, unless required by the Russian Federation law. The bank card payments are fully meet the requirements of such payment processors as MIR, Visa Int., and MasterCard Europe Sprl.
Refunds may be transferred to your bank account within 5-30 business days (the period depends on the Bank issued your card).
At the time of delivery, you will get original invoice, tax invoice, and delivery note.
Delivery
Within Moscow.
- Within the Moscow MKAD Ring Road: 300 rubles (depending on cost of goods).
- Self-pickup point location: ul. Kominterna, 7, building 2: free of charge.
Taking and delivery of service devices within Moscow
- Within the Moscow MKAD Ring Road: 500 rubles.
- Self-pickup point location: ul. Kominterna, 7, building 2: free of charge.
Within Russia
When goods are shipped to other regions, 100% prepayment is required.
Shipping costs may be paid on delivery.
Delivery to the Moscow terminal of transport companies is free of charge.
We work with transport companies:
- Delovye Linii (by truck, delivery to the company's warehouse in the destination city).
- PEK (by truck, air, delivery to the company's warehouse in the city of destination).
- CDEK (by truck, rail, air, delivery to the company's warehouse in the city of destination).
- KIT (by truck, air, delivery to the company's warehouse in the city of destination).
- Zheldorekspeditsia (by rail).
- SPSR (by air, rail, delivery to the destination address).
Refund
To get a refund, regardless of payment method, please file an application and denote a return reason, the order date and number, the list of ordered goods, your passport details and contact information.
- In case of cash payment for the goods, the amount will be refunded within 3 days from the date of merchandise return.
- In case of funds transfer into the company’s account, the amount may be returned to that account from which the payment was made, within 5-30 business days. The term depends on the Bank where your account is opened.
Important: When ordering goods with delivery, the cost of delivery will be deducted from the refund amount.
For more information, please call us at 8 (800) 505-35-98 - the call is free.
Replacement and return of goods
Replacement or return of proper quality goods are made under the Russian Law "On Protection of Consumer Rights":
- When buying in a retail store: 14 days.
- When buying online: 7 days.
- An exception is technically complex equipment. Return of such equipment is only possible under a warranty claim.
- Terms and conditions for replacement and return of proper quality goods:
- Equipment in good condition.
- The equipment is in saleable condition, i.e. the package integrity, seals, and factory labels are retained, as well as all parts and components. (Goods in single-serving packages are non-returnable).
- Availability of a cash receipt.
In case of discovering a hidden manufacturing defect while in operation, the manufacturer’s warranty replacement or return of goods is applicable.